Our Refund Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
In the event that any products or services purchased from us do not meet the consumer guarantees, we will gladly meet our obligations to provide a refund, repair or replacement at our own expense.
We may at our absolute discretion choose to refund, credit, replace or repair goods returned within a reasonable time (generally 14 days) for any reason other than breach of the consumer guarantees, provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. In these circumstances, we may make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by ACTRINIX, a restocking fee (25% of the sale price) may apply.
Any defective products that are returned to ACTRINIX must be adequately and securely packaged by Customer prior to shipment. Customer must include original box, packaging, all manuals, drivers and accessories and original receipt for all refunds, exchanges, and warranty repair services.
ACTRINIX reserves the right to replace defective parts with equivalent parts, new or refurbished, as ACTRINIX deems necessary. We reserve the right to withhold any refund after 14 days. A $50 (excluding GST) labor fee plus any goods and services tax and or value added tax will be assessed if the products are returned and found to be non-defective.
Please note that except in the case where a consumer guarantee is breached, where the plastic seal or shrink wrap of a license agreement is broken, the return or exchange cannot be accepted due to copyright and licensing restrictions. In this case we will help the Customer obtain a working copy.
Exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on ACTRINIX. In the event of a breach of the consumer guarantees, we will however gladly provide a refund.
Unless there is a breach of the consumer guarantees, the right to refuse the return or exchange of products is at the discretion of ACTRINIX and a restocking fee may apply to returned goods.